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Learn how to create a cause-and-effect diagram, also known as an Ishikawa or "fishbone" diagram, to explore and display the possible causes of a certain…
How to create cause-and-effect diagrams
From Sorin Nitzoy
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© 2021 Institute for Healthcare Improvement. David Williams, Executive Director, IHI Understanding variation is critical when you’re working to…
IHI Quality Improvement Games: Learning about…
From Sorin Nitzoy
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Randy talks with David Marx, CEO of Outcome Engenuity and pioneer of the Just Culture movement. Just Culture, in part, is the idea that humans aren't perfect, and…
Just Culture with David Marx - EP 72 of the High…
From Sorin Nitzoy
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The Model for Improvement was developed by Associates in Process Improvement (http://www.apiweb.org) Model For Improvement Clip 1 Robert Lloyd, PhD From the IHI…
Model For Improvement Clip 1
From Sorin Nitzoy
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The Model for Improvement was developed by Associates in Process Improvement (http://www.apiweb.org) Model For Improvement Clip 2 Robert Lloyd, PhD From the IHI…
Model For Improvement Clip 2
From Sorin Nitzoy
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Thanks to St. Michael's Hospital http://www.stmichaelshospital.com, Health Quality Ontario http://www.hqontario.ca, and Institute for Healthcare Improvement…
Quality Improvement in Healthcare
From Sorin Nitzoy
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To learn about the 5 Whys method, see the article at: https://www.mindtools.com/pages/article/newTMC_5W.htm?utm_source=youtube&utm_medium=video&utm_campai...…
The 5 Whys of Problem-Solving Method
From Sorin Nitzoy
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Robert Lloyd, Vice President, Institute for Healthcare Improvement, uses his trusty whiteboard to dissect the science of improvement.
Whiteboard Run Chart 2
From Sorin Nitzoy
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